Service outage causes delays at several airlines at JFK Airport

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Sabre outage

A temporary Sabre technology outage caused systemwide issues for JetBlue and American Airlines at JFK Airport. (Credit: Joseph Maclerio)

NEW YORK — A national outage at a technology provider temporarily caused systemwide issues at multiple airlines, including several at John F. Kennedy International Airport Friday morning.

John F. Kennedy International Airport reported JetBlue and American Airlines were experiencing outages in their check-in system. As of 5:45 a.m., check-in service has returned, but travelers have been advised to allow extra travel time.

Joseph Maclerio was one of the travelers impacted by the outage.

He told PIX11 News the system had been down for more than an hour and there was no time frame as to when it will be restored. 

Twitter user @chinitotonio_ shared a video on Twitter, showing crowds by the American Airlines check-in station.

Maclerio said he missed his flight due to the outage and JetBlue is unable to get him onto a new flight until Monday.

Customers were seen crowding at the terminal waiting for any information on their travel status.

In a previous statement to PIX11 News, JetBlue said a national outage at Sabre, a network that provides technology solutions for the travel industry, has affected airport and customer support systems, including checking in, accepting new bookings or changes to existing reservations.

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