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Where’s my train?

Millions of riders ask that question every day.

Will countdown clocks provide the answer by the spring of 2018 for all subways?

Arrival and departure information is available currently via smart-phone applications and websites. In some stations, information screens are on display.

On the subway, real-time information is available only on the numbered lines (not the 7 train) and the L train. Signals have not yet been upgraded along those tracks.

The MTA is installing new technology on trains and in stations that can track locations. A pilot at 8 stations in Manhattan produced favorable results along the N, Q, R, W line.

Intersection, a media and technology company that works with the MTA, has updated its “On The Go” Information Kiosks to reflect real-time information at those stations.

The kiosks were installed a few years ago as part of a public/private partnership with the transit agency and two companies.

Damian Gutierrez, Strategy Lead at Intersection, says their kiosks have changed to reflect rider interaction and the new real-time information available at the selected stations.

By the end of 2018, the agency hopes to install countdown clocks along all the lines.