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JAMAICA, Queens – A mother whose daughter was beaten up on a public bus on her way to school is demanding answers as to why no one board — the MTA driver included — tried to protect her 15-year-old from the violence.

Claudette Newell said it happened about 8:30 a.m. Sept. 21 on a Q44 bus from Jamaica to Flushing. Her daughter was on her way to school when at least three girls start pulling at her braids. Then, chaos erupted.

The girls start pulling Newell’s daughter’s braids, punching her and slapping her. The girl’s friend captured the fight on her cellphone.

“I feel so bad,” Newell said. “I look again and again and again, no one helped my child.”

She has filed reports with the MTA and the NYPD.

Four arrests have been made in the case, according to the NYPD. Three of those arrests are sealed. The single arrest that is not sealed shows Shaniah Holmes, 17, faces a charge of assault.

Now, Newell wants to know why the bus driver didn’t protect her daughter from the violence or call police.

A spokesman for the MTA said the agency’s “Department of Buses is investigating trying to identify the bus operator. Unfortunately that is made more difficult if we don’t have a bus number.”

He promised to let PIX11 News know if they discover more information in the case.

It’s unclear whether the driver violated policy.

In the meantime, Newell has hired a lawyer and focusing her efforts on making sure this doesn’t happen to another family.

But Newell said the damage is done. Her daughter is now afraid to ride the bus alone.

“I could be looking at my child in the morgue,” Newell said.

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