NEW YORK (PIX11) — NYCHA planned heat and hot water outages across New York City and tenants want to know when repairs will be completed.

Some residents in one Lower East Side building have had inconsistent hot water in their apartments for months. Now, residents of a NYCHA senior residence in Harlem say they are freezing and need their heat turned back on.

Yvette Mercedes at the Baruch Houses is a teacher and said her water has been freezing lately. She said she hasn’t been able to take a hot shower before school for months.

Mercedes reached out to PIX11 News for help.

PIX11 News visited Wednesday afternoon. A notice in the lobby said there was an interruption in hot water service.

According to NYCHA’s website, there are dozens of heat and hot water outages. Almost all are planned hot water outages, with a “vendor working.”

In one of those planned outages at the UPACA 5 on Lexington Avenue, seniors said they understood work needs to be done. However, they are still frustrated without heat and hot water for days and no clear timeline for repairs to be completed.

Also at the UPACA, there was a scheduled outage for abatement and testing, and they are in the process of turning the boilers back on.

Frankie Young and some of her neighbors said they want better communication with NYCHA on just knowing how long the heat outages will last.

NYCHA told PIX11 News that property staff has determined there is an issue with water flow to the apartments, likely from a cross connection. They will be investigating and will be in communication with the residents regarding the next steps.

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