MANHATTAN– A customer at a Manhattan Whole Foods discovered a mouse chowing down on food at the grocery store’s meat display.
The incident occurred at the grocery store’s Columbus Circle location on May 23 around 6:15 p.m.
A video posted on TikTok by Brittany Ellis showed the mouse nibbling on veal inside the display.
The video has since gone viral, with more than 2.4 million views.
Ellis later shared a YouTube video providing more details on the incident.
Ellis said she heard a woman and man on line at the meat display talking about the rodent and went over to see for herself.
“That was disgusting,” Ellis said.
She then took a video of it and tried to get an employee’s attention. When Ellis got the butcher’s attention, he was shocked and brought the manager, who said he would take care of the situation.
It was not known if all the meat was removed, but Ellis told PIX11 News the mouse “definitely roamed around” the display as she lost sight of it while waiting for the manager.
“This was truly a traumatic viewing of a rodent eating away and possibly passing on more diseases during a global pandemic,” Ellis said.
She said Whole Foods has not reached out to her with an apology or statement after the video went viral.
In a statement, a Whole Foods spokesperson said all products in the case have been disposed.
“We take this situation very seriously. We immediately removed and disposed of all products in the case, performed a deep cleaning, and brought in a third party service for a thorough inspection. The store diligently followed our detailed protocol in response and continues to work closely with our food safety team,” the spokesperson said.