BROOKLYN, N.Y. (PIX11) — An Army veteran who struggles to get out of her NYCHA apartment in Brooklyn says she has complained to the city for three years.

Unable to get help, she contacted PIX11’s Monica Morales to make it happen.

Magda Mendez, 74, struggles daily to get in and out of her NYCHA apartment.

“I am a veteran and have been paralyzed for six years,” Mendez said.

Mendez’s world was turned upside down when she had a stroke. Now using a wheelchair, she showed PIX11 her apartment transfer paperwork approved early this year, but nothing has happened. Mendez feels frustrated and stuck.

“I can’t get out,” Mendez said. “I don’t cry. I’m too strong. God made me strong.”

Mendez hopes the city will do the right thing and either build a ramp or move her to a wheelchair-accessible apartment.

PIX11 News reached out to NYCHA, and a spokesperson said they are on it.

If you have a story, reach out to Monica Morales at