Facebook and Instagram service being restored after Thanksgiving Day outage

Posted at 10:12 AM, Nov 28, 2019
and last updated 2019-11-28 14:54:35-05

NEW YORK — Facebook has identified the cause of outages that left some users in the United States unable to post photos or answer messages on Facebook or Instagram during part of Thanksgiving holiday Thursday.

In a statement Thursday afternoon, a Facebook spokesperson told CNN Business that “an issue in one of our central software systems caused many people to have trouble accessing Facebook’s family of apps. We quickly investigated, started restoring access, and we’re now monitoring for full recovery. We’re sorry for the inconvenience.”

There were thousands of complaints about both social networks being down as of 10:30 a.m. ET, according to the tracking site Down Detector.

Parts of Instagram appeared to be affected, including the news feed being slow to refresh and trouble uploading pictures. The outage on Instagram sparked complaints on Twitter.

The two services are prone to frequent outages but Thursday’s is especially problematic because people love sharing their holiday festivities.

According to Downdetector’s outage map, most of the reports of Facebook being down were in the Northeast United States, as well as along the West Coast in California. There were some outages reported in Mexico, Venezuela and Brazil as well.

The heaviest Instagram outage reports came out of the Northeast United States, London and Brazil.

When some users try to log into Facebook, there is an error message that reads: “Facebook is down for required maintenance right now, but you should be able to get back on within a few minutes.”

Screenshot of an error message received while trying to log into Facebook on Nov. 28, 2019. (Facebook)

As the popular social media networks experienced the issues, many took to Twitter, which is still up and running.

#InstagramDown was trending nationally before 10 a.m. Thursday, with some hilarious tweets about the outages.

In July, Facebook, Instagram and WhatsApp were all down for nearly a day. The lengthy disruption likely upset advertisers that spend large amounts of money to reach potential customers on Facebook platforms. The company’s flagship social network has more than 2.3 billion users, and Instagram has more than 1 billion.

WhatsApp doesn’t appear to be impacted by Thursday’s outage.