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U.S. Customs system down nationwide, prompting long lines at JFK, Newark

Posted at 4:38 PM, Aug 16, 2019
and last updated 2019-08-16 22:28:18-04

QUEENS — Customs systems used to process travelers is down nationwide, according to a tweet by the Kennedy Airport account.

One traveler commented on Twitter that customs systems appeared to be down at JFK, calling it a #customsapocalypse.

The airport confirmed the account, stating that "customs systems are down right now nationwide, but they are starting to use backup systems. People are being processed, but slower. Thanks for your patience."

Newark also confirmed the outage of the Customs and Border Protection network outage. Passengers in Terminal B are being processed manually, according to airport officials. They say delays are possible.

U.S. Customs and Border Protection released the following statement to PIX11 News:

"U.S. Customs and Border Protection is experiencing a temporary outage with its processing systems at various air ports of entry and is taking immediate action to address the technology disruption. CBP officers continue to process international travelers using alternative procedures until systems are back online. Travelers at some ports of entry are experiencing longer than usual wait times and CBP officers are working to process travelers as quickly as possible while maintaining the highest levels of security."

The proper name for the law enforcement agency addressed in this story is U.S. Customs and Border Protection. This has been corrected from a previous version of this story.