NEW YORK — The daily deluge of delays can make taking the subway bad enough, but what really frustrates subway rider Prerna Orora and others like her is not knowing what’s going on.
“Overall it’s annoying just waiting, and guessing when the train is going to show up,” she said.
The MTA is now trying to remedy that. In the old app there would be broad categories like Delays, Planned Work, and Service Changes— with the lines often grouped together according to color.
The new app and site no longer has the generic category “Service Changes.” Instead it will immediately show riders basic information like Express lines running local, which lines are skipping stations, and which lines have trains being re-routed.
For now Delays, which resolve without any rerouting, etc… and Planned Work will remain a category. Engineers are looking to improve and automate the labeling more in the future.
MTA President Andy Byford wrote in a statement:
“New Yorkers live in the ‘right now’ and deserve helpful information in the moment so they can make the right choices about their travel."
The improved information was rolled out at around 8 p.m. Monday night.