Many people in the United States experienced errors and interruptions with YouTube, G Suite (including Gmail), Snapchat and other apps and services on Sunday after a Google Cloud outage, the company said.
According to an incident report update on the Google Cloud Platform Status Dashboard around 7 p.m. Sunday, “the network congestion issue in eastern USA, affecting Google Cloud, G Suite, and YouTube has been resolved for all affected users.”
The update also assured users that Google plans to conduct an internal investigation of the issue and “make appropriate improvements to our systems to help prevent or minimize future recurrence.”
Earlier in the day, the company said it was investigating an issue with Google Compute Engine around 3:30 p.m.
Around 4 p.m. the company updated saying the issue was related to a larger network issue. Just after 4:30 p.m., Google said the issue was ongoing and that they were experiencing high levels of network congestion in the eastern U.S., affecting multiple services in the Google Cloud, including YouTube and GSuite, which includes Gmail e-mail service, Google Drive, Google Hangouts, Google Calendar, and more, as well as YouTube.
Google warned that users might see slow performance or intermittent errors while they fix the issue, which they believe will be soon as they have they have identified the root cause of the service disruption.
As of 5 p.m., #YouTubeDOWN and #SnapchatDown were still the top tending topics nationally on Twitter, with Google Cloud also trending nationally, as users lamented the service interruptions.
Around 6 p.m., Google said they were continuing to experience high levels of network congestion in the eastern U.S. but that their engineering teams had completed the first phase of mitigation work, and were in the process of implementing the second phase, which should result in apps returning to normal service.
Edit: The story has been updated to reflect the Eastern Times across the story, replacing the original Pacific Times per Google.AlertMe