BROOKLYN— The slowdown of L train service began late Friday night, but commuters were beginning to experience technical glitches early Saturday morning, MTA officials said.
Commuters have been preparing for L train service interruptions, but city officials and residents complained early about inaccurate countdown clocks.
"Twenty minutes is a long to wait with the kids a little frustrating trying to get around on the subway between Brooklyn and Manhattan," said Naomi, with her children in tow.
Platforms were crowded and MTA employees with megaphones were encouraging riders to move to down the platform as they wait.
Trains can only run in one tube under the East River as crews work to fix damage done by Superstorm Sandy in 2012 that is now in desperate need of repair.
Chief Customer Officer for NYC transit offered a temporary suggestion to the electrical issue around 1 a.m. stating on Twitter: ." Biggest takeaway, the M is a better option for many L riders after 9pm. Pls help us spread the word and let ppl know it’s available."
The transit company issued an update, stating they've remedied the situation by turning the countdown clocks off while they worked to fix the issue. MTA said they were also aware of inaccurate information on the transit app.
MTA is now using Twitter to update commuters with the accurate times of train arrivals until the countdown clocks are repaired.
The transit company has sent an update every hour beginning at 10 a.m. and 11 a.m.
"Trains are currently running to/from Lorimer St every 10 minutes. L trains coming to/from Manhattan arrive every 20 minutes. On weekends, consider taking the M train for more frequent and less crowded service between Manhattan and Brooklyn.
#LProject" MTA announced.
They also released the following buses made available during the L train project: Buses: M14A and M14D buses and Williamsburg Link (B91/B92) buses.
Rehabilitation work for the L train began April 26.
The L will continue as normal during the busiest weekday times but service has been reduced during nights and weekend, MTA said. The M train, G train, and 7 train have been added to the line to proved more service options, the site states.
Alternate service options have been made available on MTA's site.
The L train rehabilitation is expected to be completed by the fall of 2020.