CHICAGO — Southwest Flight 957 from Chicago to Newark, New Jersey, made an emergency landing Wednesday after a window cracked, passengers said.
The flight was diverted to Cleveland, Ohio, after a report of an issue with a window aboard the aircraft, Federal Aviation Administration spokeswoman Elizabeth Cory said. It landed safely at Cleveland Hopkins International Airport, Cory said.
Passenger Linda Holley texted her son Ryan with a picture of the damaged window.
"Window on plane cracked during flight. Landing in Cleveland to be safe. Everything ok but scary," one of her texts read.
In another, she said: "Yes Southwest. Just heard loud noise. Very large crack with piece of window missing at bottom. Just landed. Everything ok. Don't know plan yet"
Passengers landed in Newark and told PIX11 they all heard a "pop" noise. Flight attendants and the pilot assessed the damage and decided to make the emergency landing to Cleveland as a precaution.
"It was just the outer layer of glass," said passenger Sylvia Styka, "You couldn't feel anything, we felt safe."
Multiple passengers also said they immediately thought of the tragic Southwest incident that killed a woman after the plane's left engine ripped off and damaged a window, but that crews on board handled everything well.
"They did a wonderful job handling it. We were very pleased with the way they took care of things. They took us to another flight and got us here safely." Passenger Rachel Colby said.
Southwest said the plane has been taken out of service for review.
"The Crew of Southwest Flight 957, with scheduled service from Chicago Midway International Airport to Newark Liberty International Airport, made the decision to divert the plane to Cleveland-Hopkins International Airport for maintenance review of one of the multiple layers of a window pane. The flight landed uneventfully in Cleveland. The aircraft has been taken out of service for maintenance review, and our local Cleveland Employees are working diligently to accommodate the 76 Customers on a new aircraft to Newark," they said.