PHILADELPHIA – Starbucks issued an apology after a video of two black men getting arrested inside a Philadelphia location went viral.
On behalf of the company, the CEO expressed Starbucks' deepest apologies to the two men as the company is doing "whatever they can to make things right." In the apology, the company also says they plan to investigate the facts and conduct "necessary changes to our practices that would help prevent such an occurrence from ever happening again."
Video taken by a customer shows the moment the men were placed in handcuffs and led out the coffee shop along 18th and Spruce Streets Thursday afternoon as customers told police the two men did nothing wrong.
One customer said they were waiting for their friend when police were called to take them away.
“The police were called because these men hadn’t ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing. All the other white people are wondering why it’s never happened to us when we do the same thing,” said one customer.
Video shows a man questioning police about the arrest, "Because there are two black guys sitting here meeting me? Tell me, what did they do?" he said.
Another customer responded to the man, "They didn't do anything, I saw the entire thing."
Starbucks issued a statement on Twitter Friday saying they are reviewing the incident with their partners, law enforcement and customers to determine what took place and led to the unfortunate result.
Philadelphia police are aware of the incident and is under internal investigation.