Major delays on the subway have decreased since a state of emergency was declared in the summer.
But riders and MTA leaders want to see more daily improvement.
At the monthly transit committee meeting, commissioners discussed delays and the next round of station projects.
MTA NYC Transit President Andy Byford questioned the use of the word "overcrowding."
He wants to address the root causes of delays and replacing the signal system, which controls how many trains can run on a line.