NEW YORK — Thousands of New Yorkers who use Spectrum were affected by internet and television outages caused by vandalism on Thanksgiving.
A fiber optic cable was cut causing widespread outages in Brooklyn and Queens, a company spokesperson said. Service was restored completely as of 4:25 p.m.
“These latest criminal acts overnight have affected thousands of our customers in parts of Queens and Brooklyn, affecting TV, internet and phone services,” said Spectrum spokesperson John Bonomo. ” We have crews on site at the locations, and appreciate our customers’ patience as we work to restore services as quickly as possible.”
One Spectrum customer in Bay Ridge said his internet went out around 2 a.m. A Forest Hills customer was frustrated by the outage.
“Another outage!!! This is so ridiculous,” the person tweeted. “And on thanksgiving no less.”
Some of the customers were angry they wouldn’t be able to watch Thanksgiving football. Others were upset on missing out on Black Friday deals online.
Spectrum is offering a $50,000 reward for information leading to the arrest and conviction of those responsible for vandalizing the cable network. Anyone with information can call 800-308-9426.
Bonomo attributed the vandalism on union employees who have been on strike for several months.
“In the three years before Local 3 began its illegal strike on March 28, there were a total of four incidents of vandalism of our network in New York City,” he said. “Since the illegal strike began? More than 130 acts of vandalism, resulting in the loss of TV, internet and even phone service to tens of thousands of New York residents and businesses, as well as schools, hospitals and critical government and public safety agencies. Our technicians have responded heroically to this all-out assault on our network and our customers.”