Sewer pipe bursts in NYCHA building, leaving 911 dispatcher with a 311 emergency

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Cynthia Hill is used to people calling her for help.

As a retired 911 operator, she has seen it all. But what is in her building's basement, she said, is a major problem.

"As a 911 operator, no one will help me, so I call PIX11," Hill said.

She said a sewer pipe burst in her basement at the Shelton Houses on 162nd Street in Jamaica.

The building is run by the New York City Housing Authority.

"This happened eight months ago, and it still looks like this," Hill said.

PIX11 News saw bugs and raw sewage, and reached out to the Housing Authority for answers.

"NYCHA is aware of the situation, and we are looking into alternative locations for the residents who park near the impacted section of the garage. We appreciate residents’ patience as we work to resolve the issue," a spokesperson for the agency said.

If you have a story, email monica@pix11.com.