Howard gets to the bottom of a bill

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

BROOKLYN -- All Ouida Malik of Brooklyn wanted was home Internet service. She contacted her TV provider Direct TV and they referred her to Verizon. She set up an installation in March.

You know what’s coming, right? Ouida took the day off and waited for the installer. And waited. And waited. He never showed.

So Ouida went with Optimum service. No problem, she thought.

Then the bills started coming -- bills from Verizon for various amounts. Ouida was livid. She called Verizon and the company apologized and said the problem was taken care of.

But it wasn’t. The last bill she received was from a collection agency for just over $200 -- all for service she never even had.

So, Ouida contacted us. We got in touch with Verizon ourselves. And the next day they took care of the issue and took Ouida out of collection.

It looks like this is finally resolved. Another Help Me Howard landmark: we’ve resolved a bill for nothing.