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MTA app will allow commuters to buy train tickets using their phones

Posted at 4:09 PM, Jul 05, 2016
and last updated 2016-07-05 14:45:51-04

NEW YORK — Gov. Andrew Cuomo announced Tuesday a new mobile ticketing app for Metro-North and Long Island Rail Road passengers.

MTA eTix is a free mobile app that will give Metro-North and LIRR passengers an easy way to purchase tickets using their phones.

The app will be ready for use by all LIRR and Metro-North customers starting the week of August 22.

LIRR Port Washington Branch and Metro-North Hudson Line riders have been able to use the app since June 30, according to a news release.

Metro-North Harlem Line riders will be able to use the app starting the week of July 25.

Users will be able to check train schedules and service statuses and purchase tickets without waiting in line.

The app will also offer management tools such as the ability to get a refund for unused mobile tickets, request receipts and manage payment information.

Riders can access the app through the TrainTime apps or as a stand-alone app through the Apple or Android app stores.

"Our administration remains committed to building a transit network that is responsive to the needs of travelers who rely on mass transportation, and the launch of the MTA eTix app is a major step forward in our efforts," Cuomo said in a news release. "This new app puts riders first by eliminating the ticket line and helping New Yorkers and visitors get where they need to go with more freedom and convenience than ever before. We will continue to create a 21st century transit system that embraces innovation to ensure that we are building a stronger, more competitive New York."

After downloading the app, users can create an account, enter payment information and select the ticket they need.

Tickets can be one-way, 10-trip, weekly or monthly. The ticket is saved in an electronic ticket wallet in the app.

Before boarding, riders pull the ticket up on their phone and activate it by tapping the "activate ticket" button.

Riders should have the ticket displayed on their phone when the conductor comes to ask for tickets. Conductors will use a handheld device to scan mobile tickets.