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Arnold helps woman get loan back after dentist doesn’t provide correct dentures

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PATERSON, N.J. — “I wanted a nice smile.  I wanted dentures,”  said Sandra Twine, from Paterson, New Jersey.

She saw an ad online to apply for a free dental grant in the amount of $1,800.  The catch was, the grant was only good at Westchester Smile Design.

When she went to Westchester Smile Design in Yonkers, Dr. Shay Markovitch told her he would make her a full set of dentures but it would cost much more than the grant would cover.

“He said, ‘You have the $1,800 grant and you need about $3,000 worth of work but what you need to do is sign this loan,’” said Sandra.

So Sandra signed up for a $1,500 loan from the Lending Club, through the dental office.

But when Sandra got her insurance card from Obamacare she decided she was going to ask a dentist closer to home to do the work.

That dentist told her she only needed a partial, not a full set, and the work would be free with her insurance.

Then she got a bill from the Lending Club saying Westchester Smile Design had collected the $1,500 for the work it claimed to have done for Sandra.

Sandra said there was no work done.  Dr. Shay Markovitch disagreed.

“He said ‘You have to pay the loan back because we have dentures in our office for you.’  I said, how do you have dentures in your office for me when you never put any molding in my mouth, you never measured me, the only thing you did was the x-ray and I paid for that.  I don’t owe you anything.’’’

We went with Sandra to speak with Dr. Markovitch.

He showed her the dentures he made for her.

She said, “There’s no way those are mine and I’m not putting them in my mouth.”

Dr. Markovitch said he was tired of arguing with her and told her and PIX11 he would rescind the loan.

Sandra thanked PIX11 profusely.  She said, “I don’t think he would have rescinded the loan if you hadn’t been here with me.”

And then she smiled.