More than 400,000 people live in New York City Housing Authority Public housing and many have complaints.
But few have complaints problems as disgusting as William Garay who wants his 82-year-old grandmother Carmen Rivera transferred from the rats the size of cats and exploding toilets.
"She needs to be stable and safe, in a home where she can be happy, not petrified," Garay told PIX11.
Everyone should have a grandson like William Garay.
His 82-year-old grandmother has been living with him in the Betances Houses on East 147th Street in Mott Haven for the past four years, but he's hoping the pair can be transferred to other NYCHA housing because of the exploding toilet, flooded bathroom and backed up sewage in the bathtub, all caught on video.
"There were feces everywhere," Garay said and his grandmother, on Black Friday, slipped and injured herself and had to be taken to Lincoln Hospital.
The grandson isn't sure what is more dangerous the disgusting conditions in the bathroom or the rats the size of cats that he has showed me on his cellphone video.
Garay and his grandmother have more than 100 tickets for repairs from NYCHA over the last four years, but so far the grandson says the repairs have just a Band-Aid for all the deeper problems.
State Senator Ruben Diaz called the conditions "disgusting and deplorable" and has been demanding for weeks now that NYCHA transfer the grandmother to "sanitary and safe housing, someplace she can call home."
After our PIX11 story aired, a NYCHA spokeswoman said:
"NYCHA is aware of the issues within this apartment, and has begun emergency treatments and repairs. Cabinet replacements, for instance, are scheduled for tomorrow. We will continue expedited repairs as we seek an appropriate transfer for the resident."