On Monday, PIX11 News introduced you to a Nassau County father who dialed 911 when his 18-month-old son was having a seizure. Instead of getting an actual person, the family was met with a voicemail saying, "Your call will be answered in the order it was received."
The Civil Service Employees Association says this is happening more and more because of budget and staffing cuts.
"Not enough call takers," said Jerry Laricchiuta, president of CSEA Nassau Local 830. "It's an inherent problem."
While the Nassau County Acting Police Commissioner Thomas Trumpeter says he is comfortable with staffing levels inside the 911 call center, PIX11 News received a damning picture from inside the center which shows just how dire the situation is.
The pictures were taken on Sunday at 3:45 a.m. and show a single agent on the phones. Sources who gave us these photos say there were upwards of 10 calls on hold at one point with the longest taking over three minutes to answer.
"Without a doubt, this happens on a daily occurrence," says Gary Volpe, a former Nassau County 911 operator.
While the commissioner says more operators were hired in 2015, Volpe says they aren't being properly scheduled, hence the one person on the phones this weekend.AlertMe