Disabled riders and advocates call on UBER to promote accessibility

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Protesters, many using wheelchairs, delivered a statement Thursday in front of the offices of Uber. As the legal battle between the ride-sharing company and the city continues, they say they feel forgotten.

The demonstrators called it a "roll in" and arrived at Uber's Manhattan offices ready to make a point.

Members of the disabled community and supporters hope Uber and other for-hire vehicle app companies will require more wheelchair-accessibile vehicles.

The city is currently considering some options and working with Uber and app companies on some issues, including data and the number of cars on city streets..

Uber issued a statement: "While others have long resisted providing real options for New Yorkers with disabilities, Uber on its own created the most reliable accessible transportation option in NYC, uberWAV. Uber supports a change in the law to allow special permission for green WAV (Wheelchair Accesible Vehicles) to accept WAV rides in Manhattan, to better serve the community in need there. We ask the accessibility advocacy community and other interested parties to join our call for more WAV access."

Uber describes itself as a technology company, not a transportation company. Company representatives says uberWAV's response time in the SHL (Street Hail Livery) service area is an average 5 minutes. The SHL area is served by green cabs, also known as the outer-borough cabs. They pick up in Manhattan north of West 110th street and north of East 96th street and anywhere outside Manhattan, including the airports.

PIX11 News checked the availability on UberWAV near the East 42nd Street and Second Avenue studios Thursday afternoon. It listed one wheelchair-accessible vehicle as available.

Member of "Taxis For All" who promote accessibility believe pressure from apps will mean additional vehicles that are accessible on city streets.

Dustin Jones says currently he can call 311 or taxi dispatch to request an accessible vehicle. If he uses UBER, the group says the apps make the same call and route over a accessible vehicle.

NYC requires a certain percentage of taxis be accessible.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.