NEW YORK - When viewer Steve Engravalle tweeted me “I need your help desperately”, it caught my attention and I quickly responded. Steve had contracted with Home Depot two years ago to put a new roof on his home in Howell, New Jersey. He tweeted me pictures of the many leaks that developed after the roof was installed. He estimates he had made 20 service calls to Home Depot. The company, he says, did send out a number of subcontractors to try and fix the problems, but they just couldn’t get it right.
That’s when Steve, the former Superintendent of Schools in Ft. Lee, contacted me on Twitter at PIX11. Steve says “I’ve been watching you on television for 20 years. I had been talking about this with my family and said I think I have to call Arnold Diaz. I need someone to come in with a camera crew and point it in someone’s face and say “why aren’t you helping these people’? That’s when he began to send me tweets about his problem.
He says when he told Home Depot he had contacted me , a lot of things changed. “It wasn’t until I brought your name up that I’ve seen this type of action. Their comment was we don’t want bad press over one roof, so we’re going to do what it takes. “
A Home Depot spokesman says the company has been operating in good faith all along—even before PIX11 got involved. The company says the unique roof line on the house is one reason the job has been so difficult.
But Steve says after he contacted us, Home Depot sent out another crew of roofers, who completely ripped off the first roof and replaced it with a new top of the line roof, worth twice as much as the $15,000 he initially paid . And they made sure to get it done right. “I was getting text messages from the project manager to show you how closely they were monitoring the job.”
The new roof is now finished. While Home Depot says it treats all customers the way it treated Steve Engravalle, Steve insists it was his tweet to PIX11 that made a huge difference and ended his two years of frustration.