When one of the MetroCard vending machines doesn't work, it grinds a rider's commute to a hault.
They're available at the system's 468 subway stations and also bus stops along Select Bus Service routes.
One was broken along Astoria Boulevard for months. It was reported to customer service as directed on the machine.
PIX11's Greg Mocker made one of the calls himself. The MTA and NYC Department of Transportation had to work together to fix the problem, which also reportedly included a power issue.
It was fixed earlier this month.
The machines are nearing the end of their useful life, according to MTA presentations. The Transit Agency is seeking possible replacements to the MetroCard.
Riders have also let Mocker know about a broken machine at the 42nd and Lexington Avenue entrance at Grand Central. Four other machines are available at this entrance.