Moving company disappears after damaging, stealing Westchester family’s valuables

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PELHAM MANOR, N.Y. (PIX11)-- Ken and Chris Ganpat are father-son owners of a Pelham Manor service station, with dad looking to hand the business down to his son.

Ken hoped to pass down some family heirlooms, but that dream was shattered by an unscrupulous moving company last August.

"They break a lot of the furniture [sets]," Chris Ganpat said. "The couches were damaged. Their heirloom china set."

All in addition to having jewelry stolen, his father said.

Ken thought he was making the right move when he received an estimate from North East Relocation. The quote was similar to other movers, and he was sold by the great customer service. But on moving day, the movers broke nearly everything in the shipment, as seen in picture after picture, and when Ken tried to file a claim for insurance North East Movers never paid up, even when the police joined in the matter.

When a detective called from Pelham Manor, they sent the pictures of it right away, but they weren’t very effective, Chris Ganpat said.

Even the Better Business Bureau couldn’t get them any help, as all the company addresses came to a dead end.  Similar complaints littered the web.

"The investigators from Pelham to Maine, Washington New York and New Jersey said the stuff  could be in a warehouse anywhere from here to Florida," Chris Ganpat said.

"You cry to see all these years you cherish these things," Ken Ganpat said.

The Head of New York’s Better Business Bureau says they’ve seen a spike in moving complaints this month, with similar themes—furniture held hostage with movers demanding more cash than was agreed, lost and broken items, and no money back when movers botch the job

How to protect yourself:

  • Check that the mover is licensed by the state or national dept of transportation
  • Look at reviews
  • Insist on an in-home estimate, and get 3 to compare prices
  • Consider full value insurance

And if that doesn't work, then you must file a complain with Better Business Bureau, Department of Transportation, Attorney General’s Office and Department of Consumer Affairs.

Moving Resources
Federal motor carrier safety administration
State Moving Associations:
To check a NYS Moving License (518) 457-6512
NJ Attorney General Dept of Law & Public Safety