JPMorgan Chase: There’s no evidence of customer fraud

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NEW YORK (PIX11/AP) — A recent cybersecurity attack on JPMorgan Chase and Company's computers has compromised the customer information of roughly 76 million households and 7 million small businesses.

The bank said the information included names, addresses, phone numbers and email addresses.

JPMorgan added there's no evidence the data breach involved customers' account numbers, passwords, Social Security numbers or dates of birth.

The company said it hasn't turned up any unusual customer fraud related to the breach.

The bank adds:

  • Your money at JPMorgan Chase is safe.
  • Unlike recent attacks on retailers, we have seen no unusual fraud activity related to this incident.
  • Chase issued the following statement to customers Thursday:

We want to update you further on the cyber attack against our company.  After extensive review, here is what our forensic investigation has found to date:

Here's what you should know now:

There is no evidence that your account numbers, passwords, user IDs, date of birth or Social Security number were compromised during this attack.

However, your contact information -- name, address, phone number and email address -- was compromised.

Your money at JPMorgan Chase is safe: 

Unlike recent attacks on retailers, we have seen no unusual fraud activity related to this incident.

Importantly, you are not liable for any unauthorized transaction on your account that you promptly alert us to.

We are very sorry that this happened and for any uncertainty this may cause you.  We don't believe that you need to change your password or account information.  As always, we recommend you use care with your accounts and information, as we describe in our Security Center.

We're here to help

Attacks like these are frustrating.  There are always lessons to be learned, and we will learn from this one and use that knowledge to make our defenses even stronger.


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