LOWER EAST SIDE, Manhattan (PIX11) -- Natalie Alberman was planning a wedding. She went to the salon that bills itself as the oldest in America, Adrienne’s on the Lower East Side. And she found a perfect dress. It was a floor model and she left a $1000 deposit to hold the gown. But then the wedding was called off.
Natalie and her mom asked salon owner Maryann Greco for a refund. After all there hadn't been any alterations. The gown was just held for a few months and could easily be resold.
But the owner refused.
"There was no contract, “ Natalie told me. “ It wasn't even communicated to me verbally that her policy was all sales are final. No returns. No exchanges ... we didn't even touch the subject."
The store should be entitled to something ... after all while the gown was off the floor she couldn't sell it. But $1000? Half the full price of the gown?
So, I went over to attempt a little mediation between Ms. Greco and Natalie's mom, Karen. And reason prevailed. Maryann was perfectly reasonable. She agreed to refund $745. That was the deposit on the gown minus the cost of three bridesmaid dresses she’d made up.
Seems fair to me. And it seemed fair to Karen. Everyone happy. Case closed.