American, US Airways will stop listing on Orbitz

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.
American Airlines

FORT WORTH — American Airlines and US Airways are pulling flight listings from Orbitz-run websites in a long-running dispute over fees that the travel company charges to list and sell the flights.

Shares of Orbitz Worldwide Inc. fell nearly 5 percent on Tuesday.

American said that it dropped its fares from Orbitz and that US Airways listings will be pulled on Monday.

Corporate customers of the airlines will be able to book travel through Orbitz, but individuals will have to go to the airlines’ websites or other travel agents, including online rivals of Orbitz such as Expedia Inc.

American’s withdrawal extends to Orbitz’s other websites, such as CheapTickets and European-based ebookers.com. However, those sites were selling seats on American flights that were listed by American’s so-called code-sharing partners, including British Airways and Japan Airlines.

Because of that quirk, and the fact that corporate travel will be unaffected, the impact of American’s decision is likely to be felt mostly by Orbitz customers booking leisure travel within the United States.

Scott Kirby, president of American Airlines Group Inc., which owns both airlines, said his company “worked tirelessly with Orbitz to reach a deal with the economics that allow us to keep costs low and compete with low-cost carriers.” One such airline, Southwest — which doesn’t list on Orbitz either — saves on commissions by selling 80 percent of its tickets on its own website.

Orbitz suggested that American has the most to lose in the dispute.

“Our sites offer hundreds of airlines which are eager to capture the revenue American is choosing to forgo,” Orbitz spokeswoman Marita Hudson Thomas said in a statement, “and we will continue to show our customers a broad range of flight options to thousands of destinations in the U.S. and worldwide.”

American has been trying for several years to cut commission spending by selling more tickets directly to consumers. That has led to fights with online travel agencies and intermediaries such as Travelport and Sabre that operate ticket-distribution systems.

American pulled its flights off Orbitz in 2010, but an Illinois court ruled in 2011 that American had to make the listings available through Orbitz. American later sued Orbitz, claiming that it violated antitrust laws by downplaying American flights when consumers searched the site. The companies reached a settlement last year.

Terms were not disclosed.

Expedia also stopped showing American flights for a time, although that ban was lifted once the companies agreed on a new contract in 2011.

“It’s not like we haven’t seen this before,” said Rick Seaney, CEO of the travel website FareCompare.com. “This is likely a negotiating ploy” that could signal further talks between the companies.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.