E-ZPass customers beware: Warning about email scam

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NEW YORK (PIX11) — Drivers who use New York and New Jerseys bridges and tunnels are being warned about an email phishing scam claiming to collect unpaid tolls.

The MTA said the emails are not authorized communication from E-ZPass, the New York State Thruway Authority or any other toll agency associated with the device that lets drivers prepay tolls and breeze through checkpoints.

Recipients are advised not to open or respond to the message, but instead to delete it.

Below is an example of the phishing scam email that was sent out:

  • “Dear customer, You have not paid for driving on a toll road. This invoice is sent repeatedly, please service your debt in the shortest possible time.”

The E-ZPass Service Center does not send out email invoices for payment. If customers owe money for using E-ZPass on a toll facility, the E-ZPass service center will send an invoice through the mail.

Any questions about the validity of a message received from E-ZPass should be directed to the E-ZPass New York Customer Service Center at 800-333-8655.

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