Howard helps Broadway fan exchange tickets after husband needs emergency surgery

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NEW YORK (PIX11) — Lucy Long of Bayshore had a little problem on Broadway. She wanted to see the musical “After Midnight” with her daughter, Bridget. But she says the Brooks Atkinson Theater reneged on a promise to let her exchange tickets.

Lucy and Bridge were supposed to see the play in April. But Lucy’s husband, Richard, needed emergency heart surgery.

“And I was just absolutely beside myself,” Lucy told us. “I called the theater. They couldn’t have been nicer. They said they would accommodate us on a Tuesday, Wednesday or Thursday.”

The surgery went well and Richard is fine. But Lucy still had a show to see.

“After Midnight” had a star-studded cast. Patti Labelle took over the lead in June. It was nominated for seven Tony Awards and won for best choreography. But that’s not enough to keep a show going. Bridget found out “After Midnight” was due to close on June 29th.

“So I called up the theater on Wednesday morning and said ‘would you please accommodate us tonight?’ I got a young whippersnapper. She said ‘Absolutely not. We’re sold out through the weekend and there’s nothing you can do about it.’ I said ‘Well I’m very tenacious and I intend to pursue this and I’m gonna call Help me Howard.’ And she said do what you will.”

So Lucy did get in touch with us. We called the Nederlander Company that owns the Brooks Atkinson and a bunch of other theaters. And the people there resolved this in record time — before we could even email them all the details of Lucy’s situation. They told Lucy and Bridget to show up that very evening and see the show, just four days before the curtain came down.

Lucy says Nederlander’s response restored her faith in people. And, most importantly, she and Bridget both rave about the show. Unfortunately, “After Midnight” is now just a Broadway memory.

1 Comment

  • BobWhite

    You didn’t help someone who’d been wronged. You helped a woman take advantage of you to get something she was not due. Everyone knows, and it says right on tickets that they are final sales, no exchanges, no refunds. Some theaters may be gracious enough to accommodate you for missed performances, at the last minute, IF there are extra seats available. It is never a given or a guarantee.
    You erroneously make it seem like the theater did something wrong.

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