Metro-North traces service disruption back to human error

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

NEW YORK (PIX11) — The MTA says the cause of the two-hour Metro-North service disruption has been traced back to human error during an electrical repair project.

“Last night’s failure was unacceptable, pure and simple,” said MTA Chairman and CEO Thomas F. Prendergast about Thursday’s delays that carried over into Friday’s morning commute.

“The project should have been analyzed for risks and redundancy before it began, and it should not have been performed when thousands of customers were trying to get home in cold weather,” said Prendergast.

The system lost power around 7:45 p.m. and had no back up server.

Prendergast says he advised Metro-North to bring in third-party consultants to figure out why errors were made and how to correct them in the future.

“Metro-North customers deserve better, and I extend my sincere apology to all of them,” said Prendergast.

The service disruption halted more than 50 trains and caused them to go dark.

The MTA says no customers were ever in danger. Customers were able to get off trains when they reached the closest station.

Trains were running by 9:30 p.m. and fully functional buy 10:30 p.m.

Metro-North serves about 280,000 riders a day in New York and Connecticut.