As Metro-North service returns, some train riders get money for train troubles

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Riders with monthly and weekly passes on Metro North’s New Haven Line will receive a credit for the time the system has been compromised.

The MTA is still working out the details and plans to make additional announcements this week. Riders should hang on to their monthly or weekly passes from September 25, 2013 until the restoration of full service. October 8 is the target date.

Metro-North is reminding riders that monthly tickets from September are not valid for transportation in October. An October pass is required. The credit will be applied to future purchase of New Haven line tickets.

“Because of the unprecedented magnitude and duration of this disruption, the MTA Board has concluded that a credit for our customers is simply the right thing to do,” MTA Chairman and CEO Thomas F. Prendergast says.

The credit program is estimated to cost up to $4 million. MTA may try to seek reimbursement from Con Edison.

Last Wednesday, a main feeder line failed and the line lost power. Con Edison is working to restore full service to the main feeder cable and has provided temporary generators. 65 percent of the system was back on Wednesday. Crowded platforms and standing-room only conditions persisted.

CLICK HERE: MTA Announced credit program for some riders

5 additional peak trains ran Wednesday morning.