City now admits 911 system has serious flaws

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CITY HALL (PIX11) — It was only a few weeks ago when the city held a hearing to figure out what caused the four minute delay for an ambulance to get to Ariel Russo, the 4-year-old girl killed by an SUV driven by an unlicensed teen driver trying to flee from cops.

At that hearing, the city pushed the blame on “human error,” saying the computer system only had a few minor issues.

Now, the city is changing their tune completely.

Deputy Mayor Cas Holloway admitted to the Daily News that 4,100 calls to 911 between June 27 and July 7 showed conflicting phone numbers or locations and that there has been a huge spike in garbled calls.

Ariel Russo’s family is suing the city for $40 million in damages.

The FDNY is also conducting their own internal investigation into what happened.

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