What happens when a rider presses customer assistance intercoms underground?

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When something happens on the subway platform, what’s the first thing you would do?

Many riders reach for their phones, which don’t yet work in all stations (more are coming on line in Queens in June 2014).

Many customer service intercoms on the platforms are also out of service.

Michael “Katlow” Cox was on an A train headed into Manhattan one day in November when he says he saw a rider fall on the platform at Fulton Street. He says some customers aided the other rider and he tried to alert authorities via the customer assistance intercoms.

He says the call boxes never made a connection.

At the June 2014 MTA Board meeting, the MTA received approval to install them at 70 additional stations.

Currently, 36 stations have the new intercoms. The original help points are located in subway mezzanines and on platforms at the 4/5/6 Brooklyn Bridge Station and 6 train station at 23rd Street in Manhattan. The MTA says new technology will be installed at 102 stations in 2014.

“These stations are among the busiest in the system, making them ideal locations to offer Help Point to large numbers of customers,” according to an MTA press release.

There are 468 stations in our NYC transit system.

In the event of an emergency, riders should also attempt to contact authorities at street level, at station booths if they are present, or by cell phone. Make sure you know the specific location of the problem.

The MTA is partnering with Transit Wireless for part of this project. That’s the company that is also wiring the underground stations for cell service. That is a project with 7 phases and an anticipated completion date of December 2016. The MTA says redundant systems insure there will be communication underground.

Phase 2 brings 40 stations in Manhattan and Queens on line by June 2014.

CLICK HERE: Cell service coming to more stations in June 2014

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