Howard helps woman with ‘bus-ted’ foot

NEWARK, N.J. — Josephine Ragland was waiting for a bus in downtown Newark one day in September at one of the busiest spots in town, Broad and Market streets.

The bus driver lowered the wheelchair ramp and it came down right on Ragland's foot.

“It was very painful,” Ragland told me. And there’s more. Bus passengers who wanted to keep moving started yelling at her.

“People calling me names! People on the bus calling me B’s!” Ragland said.

“Why” I asked?

“Because he pulled over when I told him you know you ran over my foot with the ramp!”

Ragland's daughter, Latrice, took her to a hospital. She, a diabetic, had a bruise that Latrice said eventually became infected.

Latrice said she filed a police report and contacted the bus company, Coach. A supervisor promised that Coach would pay her mom’s medical bills, but all she got was a runaround.

So, Latrice contacted me. My first stop was the Coach Bus regional office in Paramus. I spoke with a very helpful person there. And the next day Coach’s PR person got in touch. I explained the situation and within a few hours Coach and Josephine were in touch. The next day a Coach rep was at her house to get the papers signed so the company could issue the check.

Coach delivered. And it sent PIX11 News a statement on behalf of it's bus division involved in Josephine's situation:

“ONE Bus takes this incident very seriously and immediately began looking into the matter. We thank Mr. Howard for bringing this to our attention and believe that this matter is being handled properly and in a timely matter. Safety is our top priority.”

We’re glad we could help get this on an express route.