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Elevator woes plaguing supportive housing residents who feel like prisoners in their own homes

HARLEM, Manhattan — Frustrated residents in Harlem say they have been without a working elevator for more than a month, and asked PIX11 News for help.

"I have been a prisoner in my home. I can't go to my doctors appointments. It's so frustrating," said Aniela Toscano, a disabled woman who lives on the fourth floor of 140 West 140th St.

PIX11 News spoke with the director of the Goddard Riverside Community Center, Georgiette Morgan Thomas, who says she is just as frustrated.

"The elevator companies need to coordinate. It's unacceptable," Thomas said.

PIX11 News reached out to the elevator company responsible for ordering new software for the elevator and the company responsible for installing the new software, but has not received a response by the time of publication.

The pressure is on.

PIX11 News will stay on top of this story until the elevator is fixed for the residents.

If you have a story, email monica@pix11.com.