LONDON — Apple users around the world Wednesday reported their Safari browsers consistently crashing just as soon as it was opened.
iPhone, iPad and Mac customers experienced problems when launching Apple’s built-in Internet browser. The glitch began early Wednesday and continued into the afternoon.
Apple support forums online pointed to Safari’s search suggestions box as the source of the glitch. Typing anything into the box, or sometimes simply clicking on the box, crashed the app.
Disabling the feature in the settings menu seems to be a temporary fix to the problem, which some developers online say could be linked to a server outage.
Apple released the latest version of its iOS system earlier this week, but it’s unlikely the problem could be related to the update, since Safari is crashing on Macs, too, which run a different operating system.
To fix the problem:
- Click on “Settings”
- Click on “Safari”
- Disable, or turn off, “Search Engine Suggestions” and “Spotlight Suggestions”
Customers around the world have taken to social media to complain about the issue.
Apple said the problem had been fixed by about 10:45 a.m. Eastern time, but users reported experiencing the issue as recently as 2:45 p.m. ET.
The company did not comment on the cause of the outage.
The bug appeared a day after Apple released its financial report. The company had the most profitable quarter in American history, but it has reached the end of its era of unprecedented growth.
Its iPhone sales just barely beat out those of a year earlier. Apple’s shares fell nearly 5 percent on Wednesday.