ORLANDO, Fla. (Tribune Media Wire) — A family is furious at United Airlines because family members had to fly home from Orlando in seats soaked with vomit.
A passenger on a previous sick had vomited on the seat. United now admits its cleanup crew did not do a very good job drying and sanitizing the seats.
Scott Shirley said his family started to store their carry-on luggage underneath the seats when they noticed the bags were wet. His wife looked closer and found the disgusting leftover vomit.
Shirley said the airline gave them two options: fly out the following day, or sit down. Because of his wife’s job, Shirley said a later flight was not an option.
Instead of offering to re-clean the seats, Shirley said the airline gave them blankets and let them wrap their carry-on luggage in trash bags. Then gave each family member a $150 voucher toward a future flight.
A reporter at WUSA9 reached out to United for comment and received this response:
“The situation Mr. Shirley described is certainly one that we wish no customer experiences, as our cleaners did not fully clean the seat area prior to departure. We offered them an alternate flight, but they decided to remain onboard. Our agents did the best they could in the short time they had to accommodate Mr. Shirley and keep the flight on time. We’re reaching out to apologize for his experience.”