HUDSON, NY (PIX11)– A fancy hotel located in upstate New York is charging its guests for bad reviews.
Union Street Guest House in Hudson is known for its mix of luxury and classic sensibility, but apparently it can’t handle some criticism when it comes to weddings or event bookings at their site.
The classy inn says on its website, “there will be a $500 dollar fine that will be deducted from your deposit for every negative review of USGH place on any internet site by anyone in your party and/or attending your wedding even if you stay here to attend a wedding anywhere in the area and leave us a negative review on any internet site you agree to a $500 fine for each negative review.”
Outraged guests certainly didn’t take it lightly.
“This was worst hotel I have ever encountered,” Michael G from Manhattan said. “Rude customer service, unclean, terrible odor. Then they had the audacity to tell me they would charge me $500 from my deposit if I posted a negative review online…have they heard of the freedom of speech?”
One customer posted an excerpt of the hotel’s email after being threatened twice.
“Disgusting!” Rabih Z of Alexandria said. “Instead of taking responsibility and striving to improve customer service, they instead resort for intimidation.”
Other guests had positive reviews, raving about the place’s vintage amenities.
“Fabulous place!” fellow New Yorker Elizabeth C. said. “Looking forward to another weekend getaway.”
However, if the bad review gets taken off, the hotel will refund this fee.