PIX11 NOW: Get PIX11 News and weather on Roku, Apple TV, Android TV, Amazon Fire and Amazon Alexa

HEAR IT: 911 mix-up sends firefighters to wrong address in blaze that killed 4

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

JERSEY CITY, New Jersey (PIX11) – A mix-up in Jersey City led firefighters to the wrong address for an early morning fire, the Mayor of Jersey City said Thursday. Four people were found dead in the fire.

Video provided to PIX11 News showed just how fierce the flames were in Jersey City, and how intense the fear was as residents could be heard screaming in the background.

“The call didn’t distinguish between Grand and Grant,” said Mayor Fulop.

Jersey city fire

The Jersey City fire that killed four people was made worse by a slow response after the address was confused.

Bishop William Pickett, his wife Eula Mae, and their sons Thomas and Curtis all perished. William Pickett, Jr. lost his parents and his two brothers on Grant Avenue. He didn’t know Wednesday  night was their goodbye.

“We had a little talk,” said Pickett Jr., “I told them I love them.”

“I don’t think them getting there earlier would have made the fire smaller,” said Mayor  Fulop.

Response time, the mayor said is normally three-to-four minutes, this may have been seven-to-eight minutes.

“These people try as hard as they can. It’s hard to get information when someone is calling 9-11 and they’re panicked,” said Fulop.

The mayor said it is too premature to say whether or not the delay cost lives.

They are going to look at the tapes.

The Red Cross is assisting displaced residents.