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MTA votes to credit Metro-North riders after hellish New Haven power failure

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MTA votes to credit Metro-North riders after hellish New Haven power failure.

The railroad also announced that service on the line will be increased to about 65% of normal on Wednesday.

“Because of the unprecedented magnitude and duration of this disruption, the MTA Board has concluded that a credit for our customers is simply the right thing to do,” MTA Chairman and CEO Thomas F. Prendergast said. “I want to thank my fellow board members for taking swift action to address this situation while we work to support Con Edison in restoring full power to the line.”

At a special meeting today the MTA Board approved a credit toward future purchases for New Haven Line customers with monthly or weekly tickets valid for travel between September 25, 2013 and the restoration of full service.

An implementation plan as to how the credits will be received is now being developed and will be announced later this week on the MTA website, mta.info. Any customer with a monthly or weekly ticket for transportation during this incident is advised to hold onto the ticket.

There will be five additional peak trains beginning Wednesday morning.  The new service is made possible by the installation of a third temporary transformer by Con Edison to serve an eight-mile section where the main electrical feeder cable failed.