One case in which the efficiency of the 9-1-1 system came into question is the tragic death of little Ariel Russo.
Her parents are suing the city over the response time after their daughter was hit on the Upper West Side by a teen who was allegedly fleeing police.
A dispatcher reportedly went on break and didn’t see the call come in, delaying the response by about eight minutes.
They shared their grief with us on the PIX11 Morning Show.
The lawsuit names New York City, the FDNY and NYPD.
The family is seeking $40 million.