Commuter nightmares ahead as cleanup on Metro-North crash has only just begun

Service Plan in effect for Monday, May 20 and until further notice:

AM Peak to Grand Central

  • A shuttle train operating approximately every 20 minutes between New Haven and Bridgeport Station
  • Between Bridgeport and Stamford Stations, two bus shuttles will operate:

o   Express service from Bridgeport to Stamford Station with regular train connections to Grand Central Terminal

o   Local service between Bridgeport, Fairfield Metro, Fairfield and Westport Stations (no bus service from Green’s Farms and Southport Stations)

  • Limited train service from Westport Station
  • Regular train service from South Norwalk Station to Grand Central Terminal

AM & PM Reverse Peak/Off-Peak Service

  • For the AM/PM Peak: Limited train service between Grand Central Terminal and Westport Station
  • For the Off-Peak: Regular train service between Grand Central Terminal and Westport Station
  • Loop bus service with connections between Bridgeport, Fairfield, Fairfield Metro and Westport Stations (no bus service from Green’s Farms and Southport Stations)
  • A train shuttle operating approximately every 20 minutes between Bridgeport and New Haven Stations

PM Peak to New Haven

  • Regular train service from Grand Central Terminal to South Norwalk Station
  • Express bus service from South Norwalk to Bridgeport Station
  • Limited train service from Grand Central Terminal to Westport Station
  • Local bus shuttle service between Westport, Fairfield, Fairfield Metro and Bridgeport Stations (no bus service from Green’s Farms and Southport Stations)
  • A train shuttle operating approximately every 20 minutes between Bridgeport and New Haven Stations

Regular train service will operate on the New Canaan, Danbury and Waterbury Branches.

For train schedule information, please refer to the schedules page at www.mta.info

Customers should know before they go:

  • Travel times will be significantly longer than normal and trains will be significantly crowded
  • Metro-North representatives will be at major New Haven Line (NHL) stations to assist customers
  • NHL Customers east of South Norwalk are encouraged to seek alternative ways to get to and from work or stagger their work schedule
  • If possible, customers are advised to use the Harlem Line as an alternative. NHL rail tickets will be cross-honored
  • ConnDOT will cross-honor NHL pre-paid rail tickets (as a temporary Bus/Rail uniticket) on I-95 Corridor Bus Service
  • Metro-North will cross-honor Amtrak tickets
  • Sign up for free email or text message service updates at www.mta.info
  • Visit our website for periodic service updates
  • Listen to the radio and television news: During any emergency, this is the fastest way to find out how train service is affected. We will continuously provide information to the media
  • Customers should plan to carpool if possible

Connecticut residents can call our Travel Information Center by dialing 877-690-5114 and saying “Metro-North.” (New York State residents reach it by dialing 511.) The Travel Information Center will be fully staffed, and there will also be a taped message describing our current service conditions. Please be aware that the volume of calls at the Travel Information Center will dramatically increase during an emergency, and you may experience delays getting through.

At your station, listen closely for public address announcements.

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