[I] The Rule: cab drivers during changeover or shift-change are allowed a “going my way” option – to ask passengers for example “I’m going to [location] to changeover my cab, if you’re going that way I’ll take you.” But according to the TLC, it is illegal for them to ask you “where are you going?” first. It implies they are picking their passengers and not truly on-duty.
 Take Action: if you believe a cab driver who turns you down was not actually off-duty, get the medallion number, call 3-1-1 and file a complaint. The TLC has beefed up its staff in recent years to handle such complaints. Those who file the complaint can testify by phone – a process that can take less than 5 to 10 minutes.
 App-bout Time: the TLC is looking to allow livery hailing-apps (Uber, Hailo) to include taxis. The livery industry has gone to court to stop the move, fearing it will take income away from livery drivers. The issue may be decided in court in the coming weeks.
 New Lights, Less Confusion? By May all cabs will convert into a new light system without the off-duty option. The light above a taxi will either be on, indicating on-duty, or off. The TLC will increase the login time for the driver so the light will be harder to manipulate for the purposes of the current “where you going?” game.